Join Our Team
Warmoven is a startup in the food tech space, founded by IIT, IIM alumni. We operate cloud kitchens/bakeries across multiple locations in Bangalore and offer fresh and delicious cakes in various flavors to the door steps of our customers. With absolute focus on customer delight, we have been able to expand across Bangalore and are already one of the top rated bakeries on Zomato, Facebook and Google.
We are always on the look out for people who are passionate about baking, operations or customer delight. If you are interested in working with us, please send us a note with your profile to email@example.com
Currently Open Positions
Customer Delight Executive
We are looking for young and dynamic people to join us in our customer delight team to handle inbound calls. Your role would involve assisting customers with any queries or concerns they face from the time of purchasing to the final delivery of products, recommending gifts and cakes appropriate for the occasion, working with the customer and the chef in customizing the cake.
- Interact with customers by phone, e-mail or chat.
- Provide information to customer to help them choose right product.
- Assist customers with placing orders.
- Handle various sort of special requests (e.g, change to delivery time, address etc.)
- Working closely with the Operations Team to provide detailed information to customer about their current status of order.
- Take customer complaints and update customer about the resolution.
- Maintain reports regarding various tasks performed.
- Proficient in English and good knowledge of Hindi and Kannada. Additional languages will be a plus.
- Good knowledge of using computers, internet and using Microsoft Excel.
- Should enjoy interacting with people and helping them in whatever way possible.
- Knowledge/Interest in Baking/Cooking would be a plus
- Graduate freshers in any stream can apply.
- Excellent work environment where we truly support and empower you to delight the customer.
- Good salary and attractive incentives. Remuneration will not be a constraint for the right candidate.
- Significant opportunities for growth in a fast growing organization.
- Work from home option available after an initial training period.
Please send us a note at firstname.lastname@example.org along with your resume and a note on why you would be a fit for this role.